Customer Support

At High End Systems, we are well known for our world-class customer service & we’re anxious to hear from you. We want every experience you have with us to be a great one! All of the below individuals can assist you with any questions or suggestions regarding HES services and products.

We look forward to working with you!

• Our headquarters are in Austin, TX.

• Our office hours are M-F 8:30 am – 5:00pm CST 

• If you call or email us after hours, we will respond by the next business morning.

• Our technical support team is available 24/7 for emergencies.  Dial 512-836-2242 and option 5 will page a specialist on call. They will return your call within 15 minutes.

Customer Service Representatives

North America

Christy Willemin- Western U.S.

christy_willemin@highend.com        
In U.S. +1.800.890.8989 ext. 1108   
Outside U.S. +1.512.836.2242 ext. 1108 

Noel Garcia - Eastern U.S. & Canada
noel_garcia@highend.com  
In U.S. +1.800.890.8989 ext. 1907
Outside U.S. +1.512.836.2242 ext. 19075

Asia Pacific         

Christy Willemin
christy_willemin@highend.com        
In U.S. +1.800.890.8989 ext. 1108
Outside U.S. +1.512.836.2242 ext. 1108

EMEA & Latin America

Noel Garcia
noel_garcia@highend.com  
In U.S. +1.800.890.8989 ext. 1907
Outside U.S. +1.512.836.2242 ext. 1907

Product Support Specialists

Fixture, Digital & Console - North America

Chris Litz
All automated luminaires and Dichroic Theatre products
chris.litz@barco.com
In U.S. +1.800.890.8989 ext. 1303
Outside U.S. +1.512.836.2242 ext 1303

Joe Haller

Moving, Digital, and Console

joe.haller@barco.com
In U.S. +1.800.890.8989 ext. 1308
Outside U.S. +1.512.836.2242 ext. 1308

Paul Hancock
Moving, Digital, and Console

paul.hancock@barco.com
In U.S. +1.800.890.8989 ext. 1305
Outside U.S. +1.512.836.2242 ext 1305

Mitch Peebles
Consoles

mitchell.peebles@barco.com
In U.S. +1.800.890.8989 ext. 1307

Outside U.S. +1.512.836.2242 ext 1307