29.5 Upgrading HedgeHog Consoles (2015 and later)

All HedgeHog consoles manufactured in January 2015 or later that have the motherboard back plane exposed on the rear of the console are built using the exact same internal and external hardware. Therefore, the platform (or model) of the desk is not determined by the physical components of the desk but rather by an encrypted software certificate installed on the console. This allows any HedgeHog console manufactured in January 2015 or later that has its motherboard back plane exposed on the rear of the console to be upgraded/downgraded to any one of the platforms listed in the table below without the need for new hardware or physical changes to the desk.

Platform (model)HogNet Enabled?External Monitor Enabled?Fixture NetDMX
HedgeHog 4NONO4 universes4 universes
HedgeHog 4NYESNO4 universes4 universes
HedgeHog 4SNOYES4 universes4 universes
HedgeHog 4XYESYES6 universes6 universes

To change the platform (model) of a HedgeHog console manufactured in January 2015 or later:

  1. Power on the HedgeHog console. Press the Control Panel button on the start screen to open the control panel.

  2. Navigate to the diagnostics tab of the control panel window. Press the Console Upgrade button.

  3. The console upgrade utility wizard will now appear. Press Next to begin.

  4. Select the platform (model) you wish to upgrade to and press Next.

    Console Upgrade Utility step 2
  5. Contact a High End Systems Sales representative and provide them with the upgrade code shown on the screen as well as which console platform (model) you are upgrading from and which console model you are wanting to upgrade to. The High End Systems sales representative will provide you with the current pricing for the upgrade and will process your order.

    Console Upgrade Utility step 3
  6. Once your HedgeHog upgrade order is complete, High End Systems will send you a validation code. Enter the validation code into the upgrade wizard and press Next.

    Console Upgrade Utility step 3
  7. Press the Finish. The console will now reboot and operate as the new platform (model).

    Console Upgrade Utility Finish.