Technical support is available from 8:00 a.m. to 5 p.m. CST
All other times, call: 800.890.8989 or 512.836.2242
Axon Support
Updated:August 10 , 2009
Product:Axon Media Server
Subject:Axon CMA Connectivity issue when running on DHCP network
Some customers have reported an Axon CMA connectivity issue when running their servers on a network with DHCP assigned IP addresses (Such as when operating an Axon with Art-Net). When trying to access Configuration settings or Content information, and error dialog will appear stating: ‘Unable to Connect to Remote Server’. This issue was caused by a BETA build of software, build 1.5.0.1704.
If you are experiencing this problem, follow these steps to correct the issue:
Power down the Axon server
Connect the Axon to a network with an active internet connection
Power on the server and allow it to fully boot
Check CMA connectivity
These steps will correct the issue permanently. After the issue has been corrected, do not load build 1.5.0.1704 on the Axon.
Please contact our support department at +1.800.890.8989 or 1.512.836.2242 with any questions.
