Technical support is available from 8:00 a.m. to 5 p.m. CST
All other times, call: 800.890.8989 or 512.836.2242
Mac CMA Support
Updated:October 6 , 2010
Product:Macintosh CMA
Subject:MAC CMA Issues with MAC OSX v10.6.X
Some customers have reported that the Mac CMA is regularly failing attempts to transfer or manipulate media server content on DL.2/DL.3's and Axons.
In our testing we have found that early releases of Mac OSX 10.6 (Snow Leopard) causes issues with SAMBA (SMB) file manipulation between Mac and Windows computers which is what the MAC CMA and the High End Systems digital lighting family uses for content origanization and transfer.
If you are experiencing this problem, follow these steps to correct the issue:
Click the Apple logo on your Macintosh desktop toolbar
Select the "About this Mac" menu option
Check to see if you are running MAC OS v10.6.4 or later
If not, please install the latest OSX updates from Apple
Once you have run all OSX updates re-check reliability of CMA content transfers
These steps should correct the issue. If your problems persist please contact support.
You can contact our support department at +1.800.890.8989 or 1.512.836.2242 with any questions.
