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The following questions and answers have been compiled over time, and have been posted to assist members with general Freightmail issues. Freightmail.com encourages all feedback. If you don’t find the answer you are looking here, click here for our feedback form. Question: Why should I subscribe to Trucks by mail? Answer: To receive instant notification of available trucks by email. Trucks by mail is also a great help in finding new contacts and leads. Back to the top Question: Does Trucks by mail get involved in any booking, brokering, or payments? Answer: No. Trucks by mail is a load matching service, offering information only, and does not endorse, recommend or guarantee the accuracy of any trucks listed. All trucks are booked at the shippers/brokers risk. Back to the top Question: I don’t want my general mailbox filling up with messages when I don’t need them. How can I avoid this? Answer: The Trucks by mail service can be turned on or off as required, from the members login area of the site. Another alternative is setting up a free email address at Gmail and subscribing to Freightmail with the new address. To set up your Gmail account, please email us and we will set you up with a free Gmail account with over 2 Gigabytes of storage space. Back to the top Question: What is the members login area? Answer: This is where subscribers can turn Trucks by mail on or off, change their account, password and email information, and cancel subscriptions. To access the member login now, click here. Back to the top Question: Trucks by mail messages appear as scrambled jargon. How do I fix this? Answer: The Trucks by mail service is available in HTML format only. The following mail client programs accept messages in HTML format: Microsoft's Outlook 98 and Outlook 2000, Lotus Notes R5, Netscape Communicator 4.5 and up, Outlook Express 4.01 and up, Eudora Pro. If you are currently using one of the programs above, it must be set as your default mail client: Freightmail.com help page for AOL members Back to the top Question: Can I receive truck listings with specific filtered criteria only (i.e. flatbed only, trucks originating in TX, etc.)? Answer: Trucks by mail currently does not allow any filtering. This issue will be addressed in our next major upgrade to the system. Back to the top Question: I'm not satisfied with your service, and would like to cancel my subscription. Can I simply turn Trucks by mail off? Answer: No. You must use the Trucks by mail cancellation form available in the members login area of our site. If you don't cancel your service, our system will automatically bill your credit card when your subscription expires. Back to the top Question: Why did I suddenly stopped receiving load / truck listings for no apparent reason? Answer: The Freightmail.com mail server will automatically hold any email address that bounces mail. If you stop receiving Freightmail loads of truck lists unexpectedly, your account may have automatically placed on hold by our mail server due to bounced mail. This happens when you mailbox fills up with too many unchecked messages. Contact us to have your email address reset. Back to the top Question: I signed up and received payment confirmation by email, but I don’t seem to receive any loads or trucks. Answer: Once a subscription is paid, we validate the account manually, which can take up to 24 hours. At this point, you will receive a confirmation by email letting you know that the account has been activated. If you still don’t receive any loads or trucks, make sure any spam/junk mail filters are turned off, as some ISP’s consider Freightmail messages as “spam”, due to the fact that it mails hundreds of messages per minute. If you aren’t sure or cannot control your ISP’s filtering system, we strongly suggest setting up a free Yahoo! Email address to be used for Freightmail messages. Back to the top |
