Axon CMA Connectivity issue when running on DHCP network

Updated:  August 10 , 2009

Product:  Axon Media Server

Subject:  Axon CMA Connectivity issue when running on DHCP network


Some customers have reported an Axon CMA connectivity issue when running their servers on a network with DHCP assigned IP addresses (Such as when operating an Axon with Art-Net).  When trying to access Configuration settings or Content information, and error dialog will appear stating: ‘Unable to Connect to Remote Server’.  This issue was caused by a BETA build of software, build 1.5.0.1704.

If you are experiencing this problem, follow these steps to correct the issue:

 

  • Power down the Axon server
  • Connect the Axon to a network with an active internet connection
  • Power on the server and allow it to fully boot
  • Check CMA connectivity

 

These steps will correct the issue permanently.  After the issue has been corrected, do not load build 1.5.0.1704 on the Axon.

Please contact our support department at +1.800.890.8989 or 1.512.836.2242 with any questions.