Technical Support - Support - High End Systems

Technical support is available from 8:00 a.m. to 5 p.m. CST

All other times, call:
800.890.8989 or
512.836.2242

Updated: March 27, 2006

To: Catalyst® Media Server Users

Subject: Notice regarding a default Decklink video capture card driver configuration related to "Video Desktop" that can negatively affect Catalyst® Software playback, and a possible solution.

This applies to all Catalyst software v3 and v4 software running on Mac OS X 10.3.x and 10.4.x. High End Systems has determined that a default configuration of Decklink video capture card software drivers are to have a "Video Desktop" enabled. The Video Desktop appears as a separate display in the Display System Preferences of Mac OS X. This setting can have negative performance implications if left enabled.

Possible Solution: Customers are advised to set the Video Desktop option to "Disabled" in the Decklink System Preference accessible in the Mac OS X System Preference window:

Click here for example of v4.4.2 of the Decklink System Preference with Video Desktop disabled [jpg] 43K

Click here for example of v4.8 Decklink System Preference with Video Desktop disabled [jpg] 67K

Reboot your system after you disable the Video Desktop setting.

This page will be updated if there is more information.

Visit http://www.highend.com/community for ongoing discussions of this issue and other detailed discussions on tools and techniques used to create professional digital content for High End Systems Digital Lighting products.