Fixture Library Request Form

Technical Support

 

 

is available from 08:00 am - 17:00 pm (5:00 pm) Central Standard Time (CST)

All other times, call:

Within U.S.: +1 (800) 890-8989
Worldwide: +1 (512) 836-2242

To page a technician in North America for 24 hour, urgent support call: 1 (800) 890-8989 and select option then one of the options below:

  • For CONSOLE support, press 2
  • For FIXTURE support, press 3

 

Need Support?

Hog Fixture Library Request

Use this form to submit requests for Hog console fixture libraries.

  • Please allow up to 14 days for libraries to be completed. If needed sooner, indicate when it is needed but please understand we may not be able to meet all early request dates due to the number of requests received.
  • The individual libraries will be compatible with both Hog 3 and Hog 4 software.
  • Libraries for Hog 2 software are not supported any longer.

Documentation of the fixture's DMX protocol is required. This may be provided as a link to the DMX table on the manufacturer's web site, or uploaded as a PDF document.

Customer Information
Fixture Information

Enter the Fixture Information, including DMX Personality or Mode. Many fixtures have multiple modes they can be operated in. These modes will affect the amount of DMX channels needed to control the fixtures and their behavior.

Response time will be faster if the specific fixture mode being used is indicated versus requesting all modes.

Protocol Documentation

Documentation of the DMX protocol is required. You must either upload a file describing the DMX protocol, or enter a URL to the document on the manufacturer's web site. Any request made without this information may be disregarded.

Comments and Delivery
Libraries may take up to 14 days to be created. Requesting the library be provided by a specific date allows prioritization of libraries.


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