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A Health & Wellness Message From High End Systems

Product manufacturing and shipping update

To exercise an abundance of caution, High End Systems has closed its Austin, TX facility, effective as of 12:00 PM on March 26. Currently, High End plans to reopen facilities on April 13.

We will not be shipping any product during this closure, with the exception of emergency support for hospitals or studios. Please contact customer service or your project manager for rescheduling. All customer and technical support remains available, and most HES employees can be contacted through regular communication channels.

The effects of COVID-19 are being felt around the world and at ETC and High End Systems. We’ve had to make some changes to get through the next few months – and we wanted to let all our extended community know.

All US-based employees, management and executive management are starting a reduced work schedule beginning Monday, March 30. We don’t plan to compromise on our legendary customer support and will remain available during our regular hours. We are determined to protect jobs and keep our company healthy. We will continue to manufacture products and meet shipment schedules to the best of our ability, given the challenging circumstances.

Extra measures are taken daily to make our facilities safe and many employees now work from home. High End Systems’ office will be implementing the following precautions until further notice. Please note the following changes in our availability and services:

Programming Suites, demos, and visitations to HES/ETC offices worldwide are closed to the public through the end of April, pending further development of the situation.

Scheduled classes are cancelled through the end of April in most of our locations worldwide . If you are registered for a class, we will be reaching out to you individually to discuss options. For our EMEA customers we advise to consult the most recent update on local HOG 4 training here: https://www.etcconnect.com/Training/

Our demo/loan program will be operating on an as-needed basis. For more information, call (512) 836-2242 or speak with your Regional Sales Manager directly.